Effective: August 20, 2026
Information You Provide
When you use the public contact form, we may collect your name, email address, phone number, and the message you choose to send. When you use the SSAA Website Assistant, we may store the question you submit, a pseudonymous browser identifier, and information about which approved website content matched the question. Please do not submit Social Security numbers, medical records, financial account information, passwords, or other highly sensitive information through the public contact form or Website Assistant. Secure case documents should be exchanged through the client portal once access is established.
How We Use Information
Information submitted through this website is used to respond to inquiries, answer Website Assistant questions using approved website information, improve public information and frequently asked questions, schedule consultations, provide requested information, operate and secure the website, and maintain appropriate business records. We do not sell personal information submitted through the website.
Service Providers
The website may rely on hosting, database, scheduling, communications, analytics, and security providers that process information only as needed to provide their services. External government and third-party links are governed by the privacy practices of those sites.
Security and Retention
We use reasonable administrative and technical safeguards appropriate to the information handled by the public website. No internet service can guarantee absolute security. Information is retained only as reasonably necessary for the purposes described above, legal obligations, dispute resolution, and system integrity.
Your Choices
You may contact us to ask questions about information you submitted through the public website or to request an appropriate correction or deletion, subject to legal and recordkeeping requirements.
Client Portal
The authenticated client portal handles additional case information and documents. Portal privacy and access controls are separate from this public contact form and will be made available as the portal is released.
Contact
Questions about this policy may be sent to help@myfedadvocate.com or by calling 1-866-329-2911.